TERMS OF USE

REGALINAS

TERMS OF USE

 

GENERAL TERMS

The webpage www.regalinas.gr includes an electronic shop, which is the online presence of the company under the name “GEORG. GEORGIOU & SIA O.E.” and the trade name “REGALINAS” (Tax Reg. No 999423746, Ilioupoli Tax Office). The company's head office is located in Ilioupoli, Attica (Papanastasiou st n. 4).

The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.

Website users acknowledge they have read the present terms, agree with them and undertake to comply with them.

1. PERSONAL DATA PROTECTION

In order to perform any transaction through the “REGALINAS” e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number (or whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card.

Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.

2. PROHIBITIONS

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

3. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The intellectual property rights in all software and content made available to you on or through this Website remains the property of “REGALINAS” or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by “REGALINAS” and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by “REGALINAS” or its licensors

4. SECURITY

The www.regalinas.gr website uses the SSL protocol of Eurobank for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet.

SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.

5. ITEM TO BE SOLD

Product features and other details are available online and you can find any related information by following the search guide provided in our websites and by clicking on the name of the relevant product.

6. PRICES AND AVAILABILITY

Prices listed on website are in Euros and include all tax burdens (23% VAT), excluding shipping costs. The shipping costs are in charge of the Customer and appear during the order, and invoiced by the end of the order over the price of selected products. “REGALINAS” reserves the right to modify the product prices of web address at any whatsoever time. It is nevertheless bound to apply prices quoted on the website at the time of your order.

Note that we execute your order depending on our stocks available, and that the reported products availabilities are indicative and not binding. Shouldn’t any of our products be available in our stocks, we are committed to communicate with you via e-mail within 2 working days since the date of order, informing you of the deadline within which the product can be delivered to you or for the complete possibly lack of this particular product.

 

7. ORDER OF PRODUCTS AND CONSUMER PROTECTION

Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.

You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made by legally incapacitated persons.

PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:

  1. You need to fill in the special form with the necessary data in order to enter into the sales agreement
  2. You also need to unreservedly accept the sales agreement terms and the terms of use by clicking the "ACCEPT" button, as shown online to all users of our website.

To facilitate payment for those who wish to buy products from our e-shop, www.regalinas.gr offers the following payment methods:

  1. By charging your credit card. Charging of credit card takes place on the date the procedure of dispatching of products begins. Our website, www.regalinas.gr, has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control.

Moreover , for orders made by a credit or debit card the amount of which exceeds the limit set by «REGALINAS» (€ 250.000), you will be asked to send us a copy of your identity card and a proof of residence via fax, email, or mail. We are sorry for any inconvenience caused, these measures, however, demonstrate our resolve to protect our customers from possible credit or debit card fraud.


It is important to specify necessarily a phone number and a valid e-mail address.

  1. By cash on delivery (Greece only) on the moment you will receive the ordered products. In this case, the customers will be charged the amount of 2.50 euros (VAT 23% is included).

Before the completion of the order, our company informs consumers through our website about the identity and address of suppliers, substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer, if any, and the right of withdrawal.

Upon sending of the order form, consumers receive online a copy of their order that they may save.

All prices shown under the relevant lists of each product include VAT (23%); www.regalinas.gr reserves the right to change prices without notice to the consumers.

NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.
 

8. METHOD – TIME – COST OF DELIVERY

All orders registered until 12:30 (local time) are processed on the same day, while orders registered beyond that time are processed the next day. All orders registered on Friday after 12:30 (local time) and during the weekend are processed on Monday.

A.  DELIVERY IN GREECE

Delivery of products in the Prefecture of Attica and the rest of Greece is FREE OF CHARGE and is carried out by ACS company within 2-3 working days.

B. DELIVERY IN CYPRUS

Delivery of products is carried out by ACS company within 2-3 working days and shipping costs amount to 15.00€.

For purchases over 150€, shipping costs are free of charge

C. DELIVERY OUTSIDE OF GREECE AND CYPRUS

Delivery of products is carried out by UPS courier company.

For purchases over 150€, shipping costs are free of charge

For purchases under 150€, shipping costs shall apply as follows:

 Europe:

  • EXPRESS: 20.00 € within 2-3 working days
  • ECONOMY: 12.00 € within 5-8 working days

International:

  • EXPRESS: 20.00 € within 3-4 working days
  • ECONOMY: 12.00 € within 8-10 working days

 

 

 

9. CONSUMER RIGHTS

  1. WITHDRAWAL

1A. DELIVERY IN GREECE

You have the right to return your order in whole or in part within a time-limit of 14 days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order.
In the case of delivery in Greece “REGALINAS” undertakes to cover the cost of the product return through ACS courier service.  If you choose to return the product via another courier service you shall be charged with the cost of the return.

In order to perform your right of withdrawal, you need to fill in and send us the special "return form" that you can find here. You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.

In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. When you send us back a product, our company will receive it within 1-2 working days. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return to us. When we receive the returned product, we will immediately process your request and notify you via e-mail about the processing of said request. In an attempt to provide the best possible customer service, “REGALINAS” enables you to submit online any complaint by filling in the relevant contact form.
 
 
1B. DELIVERY OUTSIDE OF GREECE

You have the right to return your order in whole or in part within a time-limit of 10 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.

In order to perform your right of withdrawal, you need to fill in and send us the special "return form" that you can find here. You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.

In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. If the reason for returning a product lies with a company's error, “REGALINAS” undertakes to deliver order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company's fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 3-5 working days, for returns outside Greece via UPS couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return to us. When we receive the returned product, we will immediately process your request and notify you via e-mail about the processing of said request. In an attempt to provide the best possible customer service, “REGALINAS” enables you to submit online any complaint by filling in the relevant contact form that you can find here.
 

  1. RIGHT OF REPLACEMENT

The company cannot provide replacement service. In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company's error, then the company shall bear the relevant return cost.

Options for return: a) crediting of account .Credit the value of the returned item in order to use it during your next purchase. Credit will be applied  within three days of receipt of goods to our warehouse (Option Credit on the Return Form), b) refund of money: 1. If delivery has been made in Greece refung to your chosen bank account whether payment has been made in cash, by paypal or credit card within 8 calendar days from the receipt of the returned product 2. If delivery has been made outside of Greece refund to your chosen bank account or Paypal account from which the payment was made or the credit card you charged, within 8 calendar days from the receipt of the returned product (Option Refund on the Return Form).

3. DETAILED GUIDE ON PRODUCT RETURNS
  • As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
  • When returning an item, you need to fill in and send us the “return form” that you can find here . within the exclusive time-limit of fourteen (14) days.

Note:
All products returned to the REGALINAS storage room undergo meticulous quality control.

For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
 

In case you wish to return any purchased products, you need to send the products to be returned to the following address:


REGALINAS
GEORG. GEORGIOU & SIA O.E.
4th Papanastasiou street,
PC 163 41, Ilioupoli, Athens
Τel: 30 210 9948434

MISCELLANEOUS

  1. Force majeure: If, due to force majeure (i.e. adverse weather conditions, strikes, etc.), we fail to deliver you the products within the set time-limit, we will contact you through e-mail in order for you to confirm whether you wish the completion of you order or not, under said circumstances. “REGALINAS” shall not be liable for any situation arising without its fault and shall do whatever is humanly possible for your best service.

2.       Linking to this Website and links to other sites: You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. The www.regalinas.gr website encompasses links to other sites not controlled by it but by other third operators (natural persons or legal entities). “REGALINAS” is not responsible for the content of other sites and is not liable for any loss or damage which may arise from the content of these sites. “REGALINAS” disclaims any liability regarding the use of affiliated websites, which are used in the user’s risk. Under no circumstances is “REGALINAS”   liable for terms of visitors/users personal data protection, which such entities follow.

  1. Modification of terms: The website www.regalinas.gr  reserves the right to modify or renew the terms and conditions regarding transactions. The company undertakes to update the present text for any modification of or addition to the terms.
  2. Governing Law – Jurisdiction: The present terms fully comply with the current European and Greek legislation especially the enactments that regulate issues related to electronic commerce, remote sales, and consumers’ protection. This Agreement shall be subject to the exclusive jurisdiction of the Courts of Justice of Athens.